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Code of conduct

PARK VISITORS

Entry to the facilities is subject to capacity.

Visitors who come to the park to enjoy their leisure time will have to comply with the rules of proper use of the facilities and care instructions that are given through the signs, public address system and, especially, through the monitors and lifeguards who ensure your safety and that of others.

Each facility is designed for a specific use, which only meets the standards of use is guaranteed the full security of users. Are violations of these rules, which entail the use of inadequate facilities, making the activity unsafe in the water park.

Each facility has been designed for a specific use, following the rules of use will ensure the safety of our visitors. Breaking the rules of use, which entails the inadequate use of the facilities, may lead to the endangerment of visitors.

By contrast, a correct use of the facilities (which passes through the compliance of the directions indicated and specialized by staff of the park), ensures, at all hours, the safety of the visitors.

For use of facilities, in addition to the general standards and specific to each, the user must be in normal physical condition. Bear in mind these conditions as, in most cases, the staff won’t be able to detect them. You must be in normal physical health to go on all rides (people with back problems, heart problems, dizziness and pregnant women can not make use of all rides).

In addition to the rules of use of the facilities the user must respect the other signs scattered throughout the park, which, in addition to ensuring safety, are aimed at maintaining the necessary order and safety within the park.
In particular we must respect the following rules:

The loungers and hammocks can be used only in the designated places (solarium swimming pools), it is forbidden to move them to other areas.

Ball games and other throwing games are not allowed anywhere in the park.

Picnics must be had only in designated picnic areas and not in other surrounding areas.

The park has a music speaker system to ensure everyone’s enjoyment, therefore it is not allowed to use any other music device that may disturb others without the use of headphones .

Visitors must not disrupt the surveillance carried out by specialized members of staff by distracting them.

Is it essential to the safety of all visitors not to distract the surveillance carried out by members of staff.

When you are inside of the park is non permitted go out and reentering. In the case of go out, if you want to reentering  it is necessary to acquire another ticket in the box office.

Our prices are based upon height and not of age. This is due to the safety restrictions applied to each attraction at the park.

No reimbursements will made on the entrance tickets for reasons caused by either; meteorological, power cuts or any other reason beyond the control of the company.

The Management of the park, which reserves the right to admission, may also, if the conduct of one or multiple users is not correct, proceed to his ejection from the grounds of the park. In this case, the user is not entitled to a refund of any amount to be paid in respect of entry or any of the services being provided within the park.

In these instances, the park reserves the right to take legal action on the events that lead to the ejection.

GENERAL RULES

Most rides at Water World have mechanical and electrical components which are subject to maintenance or malfunction.

Ocasionally, the company may have one or more rides out of service .In the case that one or more rides are out of service, a customer will not reserve the right to a full or partial refund of the ticket price. The customer will also not have the right to a refund if the rides or the park itself have to be closed during the day due to weather conditions.

The park manager may decide to evacuate the premises for safety reasons in case of accident, serious damage or threat (explosive or otherwise). As in previous cases the user may not require repayment of any amount.
For safety reasons it is forbidden to wear ,in all rides glasses (except if they are specific for swimming), pendants, bracelets, watches, chains, large earrings or anything that may entail a risk to safety. These elements may deteriorate the structure of the attractions.
For reasons of hygiene and safety, the user must wear only bathing suit for the use of the attractions.
We inform you that the water in all the swimming pools and rides is treated with Chlorine (sodium hypochlorite 15%) and Salfuman (hydrochloric acid 25%), also the product LPH (liquid degreaser) is used to clean the rides.

Here are the rules for use of each of the park's rides as well as instructions for the use of ancillary services. Meeting these standards ensures the user a correct use of the facility.


RULES FOR USE:

WATER GEGANT-WATER RAPID

It is not allowed down to under 120 cm. tall.
You should always keep a minimum distance of 30 metres in respect of prior user before embarking from the platform of departure, according to the indication of the monitor located there.
It is not permitted the user to voluntarily stop during the tour, or to stand or leave the facility at an intermediate point of the trail.
Once in the pool reception, the user will have to leave it as soon as possible and respond to signs of lifeguard located there.
It is strictly forbidden launched two or more users simultaneously, as well as carrying a small child in her arms. For reasons of hygiene and safety, the user must wear only bathing suit.


WATER PETIT

It is not allowed down to under 80 cm. tall.
You should always keep a minimum distance of 30 metres in respect of prior user before embarking from the platform of departure, according to the indication of the monitor located there.
It is not permitted the user to voluntarily stop during the tour, or to stand or leave the facility at an intermediate point of the trail.
Once in the pool reception, the user will have to leave it as soon as possible and respond to signs of lifeguard located there.
It is strictly forbidden launched two or more users simultaneously, as well as carrying a small child in her arms. For reasons of hygiene and safety, the user must wear only bathing suit.


KAMIKACES - SPEED FURIOUS

It is not allowed down to under 120 cm. tall.
It is not allowed to lose or head upright. It should be lowered necessarily lying back and with their hands in the neck so that the arms will protect your head.
You are not allowed to get off before the previous user has left the pool of arrival.
Upon arrival, the pool should be abandoned quickly by the side he could claim without crossing the path of the possible arrival of another user.
The queue access to the platform of departure should be kept away from the ladder.
For reasons of hygiene and safety, the user must wear only bathing suit.

Not recommended for people over 120 kg.


WATER RUNS - SPEED SLIDES

It is strictly forbidden by the user track down upright, as well as to be lifted at any point of the trail.
Each user has a clue and should never descend two or more users at once by a single track. Nor is it possible to move from one track to another of the decline that began during the journey.
No user begin leaving until the runway is clear and never before indication of the monitor output.
Upon arriving at the pool receiving the user will leave the pool quickly. For reasons of hygiene and safety, the user must wear only bathing suit.

 
WILD RIVER


Shall not be initiated until the fall as your monitor output.
It is forbidden to lose his head.
It is not permitted to use any kind of children float. Because of the whirlwind may lose on the road causing insecurity to the user.
You can not lose with a child in her arms. Doing so does not protect it risks fall on arrival at the pool.
Upon arrival, should be abandoned as soon as possible the pool reception.
Not allowed to remain in the intermediate pools over time or interrupt the journey by any intermediate point of the trail from the river.


LAKE KIDS


The maze of Lake infant and attractions are designed for small.
It is forbidden that adults use these facilities. It is only allowed the presence of adults who are caring for children who use them.
For reasons of hygiene and safety, the user must wear only bathing suit.


WATER MOUNTAIN

It is not allowed down to under 80 cm. tall.
In the fall this attraction is scheduled to take place in a boat two places, so that the two persons are positioned one after another.
The monitor responsible for the attraction may require the order of occupation of the boat because of the weight of each of the two users.
Once the decline may not abandoned the boat under any circumstances until it reaches the end of the trail. Once there must abandon the boat as soon as possible.
It is not allowed down to under 140 cm. tall.
For reasons of hygiene and safety, the user must wear only bathing suit. 

The operating hours of Water Mountain will be from 11:00 am until 1 hour before the park closure. For operational reasons the access to the queue may be closed before.




RAFTING RIVER

In the fall this attraction must be carried out in a boat of four users.
Once the fall, under any circumstances be abandoned the boat until it reaches the end of the trail in the pool reception. Once there must quickly abandoned the boat and leave the pool for the site qualified to do so.
Both in the queue waiting and departure and on arrival will be followed at all times the instructions marked or reported by the monitor.
For reasons of hygiene and safety, the user must wear only bathing suit.

The operating hours of Rafting River will be from 11:00 am until 1 hour before the park closure. For operational reasons the access to the queue may be closed before.


LAKE RELAX - CALM POOLS - WAVE POOL  - JACUZZI

In any of the pools of the park is prohibited pulled head. The user must have access to the pool on the stairs ready for this.
At all times the user should follow the instructions reported by the monitor.
For reasons of hygiene and safety, the user must wear only bathing suit.

The wave machine will commence at 11:00am. This system is designed to operate during 10 minutes then rest for 20 minutes and will operate during the day up until 1 hour before the park closes.  The wave machine will be closed between 14:00 and 15:00.




LOUNGERS AND HAMMOCKS

In solariums of the Wave Pool and are willing Llac Relax hammocks and deck chairs. They are for rent.
An employee of the park will collect the rent established and exposed at the box office, which entitle the user to use during the day.
The hammocks and deck chairs can not move the area in which they are located.


PICNIC

In the park there are picnic areas properly marked. They exist tables free use by users. Each table has room for six people.
Users are not forced to occupy most of the necessary tables or longer than necessary and collect all the waste that may occur. Throwing them to the garbage containers ready for this purpose.
In the event of any broken glass, users must warn our cleaning staff that will especially not be in any piece of ground glass.
The picnic can not be practiced outside the area specially marked.


INFIRMARY

The user has the right to use medical services if the park were injured inside the same or have unforeseen need of assistance.
The park's medical services are provided by Decree 103 / 1988 issued by the Generalitat of Catalonia on the regulation of the operation of water parks and its subsequent amendments that may occur. Therefore, appropriate medical services are to provide first aid.
If the seriousness of the case so requires, the patient will be transferred to a care centre appropriate choice by the management of the park, with total economic indemnity for the user.


PARKING

The car park is free. In areas adjacent to the park's two entrances there are areas suitable for parking.
The car park can only be used by users of the park and during its opening hours to the public, extended by one hour before and after it.
The company did not respond in any case of theft or damage they may suffer the vehicle or objects deposited therein.


APPAREL AND LOCKERS

In the park there are enabled units as dressing rooms: one for ladies and gentlemen to another. These sites are provided only for changing clothes, not for any kind of toilet or service, which already has its branches in other locations.
Annex to the locker room there is a set of lockers available to the public upon payment of the amount tariffed which will be found duly announced. The address of the park requires the deposit of a sum of money in ensuring the return of the key.
The company Parcs Aquàtics of the Costa Brava S.L. is not responsible for deposits of clothing or effects
The address of the park does not respond to objects that might get lost inside the park.


X-TREME MOUNTAIN

It is not allowed down to under 80 cm. tall.
In the fall this attraction is scheduled to take place in a boat two places, so that the two persons are positioned one after another.
The monitor responsible for the attraction may require the order of occupation of the boat because of the weight of each of the two users.
Once the decline may not abandoned the boat under any circumstances until it reaches the end of the trail. Once there must abandon the boat as soon as possible following the instructions of the monitor.

The operating hours of Xtreme Mountain will be from 11:00 am until 1 hour before the park closure. For operational reasons the access to the queue may be closed before.



STORM

It is not allowed down to under 120 cm. tall, and is not advisable for people over 50 years, people with heart problems, pregnant women and people under the influence of alcohol or drugs.
They may only use is attracting people who know how to swim.
For reasons of hygiene and safety, the user must wear only bathing suit.
Using the attraction one person at the same time, and only being allowed down when the previous user has left the pool of arrival.
It is not allowed to lose or head upright. It should be lowered necessarily lying back and with their hands in the neck so that the arms will protect your head.
For reasons of hygiene and safety, the user must wear only bathing suit.



FAMILY LAGOON

In any of the pools of the park is prohibited pulled head. The user must have access to the pool on the stairs ready for this.
At all times the user should follow the instructions reported by the monitor.
For reasons of hygiene and safety, the user must wear only bathing suit.


KIDIEE ISLAND

These interactive children's attractions are designed for small.
It is forbidden that adults use these facilities. It is only allowed the presence of adults who are caring for children who use them.
For reasons of hygiene and safety, the user must wear only bathing suit.

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Waterworld El mejor parque acuático de la Costa Brava.
Ctra. de Vidreres, Km 1.2 Lloret de Mar Girona 17310
4.2 stars - based on 92 reviews
972 36 86 13 URL of Map URL of Logo
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