Rules

Entry to the facilities is subject to capacity limits.

Pets are not allowed in the park.

Visitors coming to the park to enjoy their leisure time must comply with the rules for the proper use of the facilities, as well as follow any instructions given through signage, public address systems, and especially through the supervisors and lifeguards who ensure their safety and that of others.

From the age of 14, visitors may enter the park alone. Children under 14 must be supervised at all times by the persons responsible for their custody.

Be aware of sun risks and use sunscreen before and during your stay.

In queues, the order must be respected and saving a place for others is not allowed.

Each attraction is designed for a specific use, and therefore only by following the rules can the full safety of users be guaranteed. It is the violation of these rules, resulting in improper use of the facilities, that makes the activity unsafe in the water park.

On the contrary, proper use of the facilities (which includes compliance with posted rules and instructions from specialized staff) guarantees user safety at all times.

For the use of the facilities, in addition to complying with general and specific rules, users must be in normal physical and mental condition. These conditions must be considered because in most cases any disability may not be detected by the on-duty staff. A normal state of health is required to use the attractions. People with back or heart problems, dizziness, and pregnant women are not allowed to use the attractions. Pregnant women may not use the following: Kamikaces, Speed Furious, Hurricanes, Storm, and Wild River. It is also recommended not to use: Water Mountain, Python, and Mamba.

People suffering from diseases that may be transmitted through water contact are also not allowed to use the water facilities. In addition to the rules of use, users must respect all other instructions displayed throughout the park, which are intended not only to ensure safety but also to maintain order and hygiene within the park.

In particular, the following rules must be respected:

Sunbeds and hammocks may only be used in designated areas (pool solariums); moving them to other areas is prohibited.

Ball games of any kind are not allowed, nor is the use of throwing objects, hoops, etc.

Picnicking is only permitted in specially designated areas and not in surrounding zones.

The use of personal music devices that may disturb other users is not allowed unless headphones are used.

No user may interrupt the surveillance activities of the park staff, for everyone’s safety.

It is essential not to distract the work of the park’s supervisory staff, for the safety of all.

Tickets, passes, and promotional coupons are personal and non-transferable, and may not be resold or transferred. They must be kept throughout the entire stay at the water park and shown to staff if requested.

Torn, altered, photocopied, or damaged tickets will not be accepted.

Once inside the park, exit and re-entry are not permitted. If a visitor leaves, a new ticket must be purchased to re-enter.

Entry prices are regulated by height and not age, as access to attractions is also determined by this criterion. No refunds will be given due to weather conditions, power cuts, or any other reason beyond the company’s control. Likewise, no refunds will be made for paid services, nor will tickets be issued for another day.

The park management reserves the right of admission and may expel any user whose behaviour is deemed inappropriate. In such cases, no refund will be given for any admission or services purchased inside the park.

This is mandatory park regulation. Failure to comply may result in the cancellation of a season pass without any compensation from Parques Acuáticos de la Costa Brava, S.L.

In such cases, the park management reserves the right to take any legal action that may arise from the events that occurred.

Some areas and facilities of the Water Park are under video surveillance.

Smoking is prohibited in offices, children’s and family areas, inside facilities, restaurants, and queues for all attractions.

The consumption of drugs, narcotics or psychotropic substances is strictly prohibited.

Most attractions at Water World contain mechanical and electrical components and are therefore subject to maintenance or breakdowns.

In either case, or for operational reasons, the company may have one or more attractions out of service, and assumes no responsibility towards the user. This will not entitle users to any full or partial refund of the admission fee if one or more attractions are out of service. No refunds will be issued for paid services, nor will tickets for another day be provided.

Users will also not be entitled to any refund if, once inside the park, the facilities or even the entire park are closed due to weather conditions, nor to any reimbursement for services already paid.

The park director may order the evacuation of the premises for safety reasons in case of accident, serious breakdown, bomb threat or other risk. As in previous cases, users will not be entitled to any refund.

It is forbidden to join any ride outside the designated starting platform.

For safety reasons, it is forbidden to use attractions while wearing glasses, necklaces, bracelets, watches, chains, large earrings or any item that may pose a risk to user safety. Such items may also damage the structure of the attractions.

Non-swimmers must use flotation devices (approved life jackets). For hygiene and safety reasons, users must wear swimwear only when using the attractions.

Diving and breath-holding are strictly prohibited.

We inform you that the water in all pools and attractions is treated with chlorine (sodium hypochlorite 15%) and salfumán (hydrochloric acid 25%), and that LPH product (liquid degreaser) is used for cleaning the attractions.

Users are required to report any accidents, thefts, loss of objects, etc. All guests must report any incident that occurs while using any of the facilities.

Below are the usage rules for each attraction in the park and instructions for complementary services. Compliance with these rules guarantees the user proper use of the facilities.

The descent of Tornado King is carried out in a five-seat inflatable raft. Single riders are not allowed. A minimum of two users per raft is required.

The attraction is not allowed for users under 1.20 m in height. The maximum weight per person is 114 kg (250 lb), and the maximum total weight for all users in the same raft is 365 kg (800 lb). All occupants must be weighed together on the scale located at the departure platform. A traffic light system will indicate whether the attraction can be used (green) or if the limits are exceeded (red).

The attraction supervisor will arrange the occupants in the raft to ensure a safe descent. Follow their instructions at all times.

Once the descent has started, it is not permitted to leave the raft under any circumstances until arrival at the reception point at the end of the ride. Once the raft arrives, it must be vacated as quickly as possible following staff instructions.

Opening hours: from 11:00 a.m. until one hour before park closing time. For operational reasons, queue access may close earlier.

Failure to comply with the Tornado King usage rules may pose a serious risk. Tornado King is not permitted for pregnant women or people with heart or back problems.

Family and children’s area. The slides in Tornado Land: Tornado, Tornado Wave, three Twisters, two Pro Races and Miniriver are designed for younger users up to one meter and fifty centimeters in height; please take this into account. Children must be under constant supervision of an adult. It is not allowed to form chains or go down headfirst. Diving in the pool is strictly prohibited.

The attraction is not permitted for users under 120 cm in height.

The user must always keep a minimum distance of 30 meters from the previous user before launching from the starting ramp, following the instructions of the on-site operator.

It is not permitted for users to stop voluntarily during the descent, stand up, or leave the attraction at any intermediate point along the route.

Once in the reception pool, users must exit as quickly as possible and follow the instructions of the lifeguard on duty.

It is strictly forbidden for two or more users to launch at the same time, as well as carrying a small child in arms. For hygiene and safety reasons, users must wear swimwear only.

Not recommended for users weighing more than 110 kg.

The attraction is not permitted for users under 80 cm in height.

The user must always keep a minimum distance of 30 meters from the previous user before launching from the starting ramp, following the instructions of the on-site monitor.

It is not permitted for users to stop voluntarily during the descent, stand up, or leave the attraction at any intermediate point along the route.

Once in the reception pool, users must exit as quickly as possible and follow the instructions of the lifeguard on duty.

It is strictly forbidden for two or more users to launch at the same time, as well as carrying a small child in arms. For hygiene and safety reasons, users must wear swimwear only.

Not recommended for users weighing more than 110 kg.

The attraction is not permitted for users under 120 cm in height.

It is not allowed to descend headfirst or in an upright position. The user must descend lying on their back, with hands placed on the back of the neck so that the arms protect the head, and with legs crossed, maintaining this position throughout the entire descent and upon entering the reception pool. Descending with arms and legs open may cause serious injury. Please maintain the correct position at all times.

It is not permitted to descend before the previous user has left the reception pool. For this reason, always follow the instructions of the on-site operator.

Upon arrival, users must leave the pool quickly via the designated side without crossing the trajectory of other incoming users.

The queue for the starting ramp must be kept outside the stairs.

For hygiene and safety reasons, users must wear swimwear only.

Not recommended for users weighing more than 110 kg.

Users under 1.20 meters in height are not allowed to use these facilities. The descent is carried out on double inflatable tubes, reaching significant acceleration and top speeds. It is a very fast descent. Users must follow the instructions of the operators and informational signage at all times. The heavier user must sit in the front position of the inflatable tube. Users may not start the ride until the previous user has reached the end of the course. Once there, the attraction must be vacated as quickly as possible and the tube handed over to the next person in line. Opening hours: from 11:00 a.m. Not recommended for users weighing more than 110 kg.

The attraction is not permitted for users under 120 cm in height, and it is not recommended for people over 50 years old, people with heart conditions, pregnant women, or people under the influence of alcohol or drugs.

Only users who know how to swim may use this attraction.

For hygiene and safety reasons, users must wear swimwear only.

Only one person at a time is allowed on the attraction, and users may only start once the previous user has left the reception pool.

It is not allowed to descend headfirst or in an upright position. Users must descend lying on their back, with hands placed on the back of the neck so that the arms protect the head.

It is strictly forbidden for users to descend the slide in an upright position, as well as to stand up at any point during the ride.

Each user occupies one lane, and two or more users must never descend at the same time on the same lane. It is also not permitted to change lanes during the descent once the ride has started.

No user may start the descent until the lane is clear and never before receiving the signal from the starting operator.

Upon arrival at the reception pool, users must leave the pool quickly. For hygiene and safety reasons, users must wear swimwear only.

The descent will not begin until instructed by the starting operator.
It is forbidden to go down headfirst.
Children are not allowed to use any kind of flotation device. Due to the whirlpool, it may be lost during the ride, causing unsafe conditions for the user.
Upon arrival, the reception pool must be vacated as quickly as possible.
It is not permitted to remain in intermediate pools longer than necessary or to interrupt the route at any intermediate point along the river. Opening hours: from 11:00 a.m.

The maze and the attractions in the children’s lake are designed for young children.
Adults are not allowed to use these facilities. Only adults supervising children using them are permitted to be present.
For hygiene and safety reasons, users must wear swimwear only.

These interactive children’s attractions are designed for young children.
Adults are not allowed to use these facilities. Only adults supervising children using them are permitted to be present.
For hygiene and safety reasons, users must wear swimwear only.

The attraction is not permitted for users under 1.08 m in height.

In this attraction, the descent is carried out in a two-seat boat, with both users seated one behind the other. The operator in charge of the attraction may determine the seating order based on the weight of each user.

Once the descent has started, the boat may not be left under any circumstances until reaching the end of the route. Upon arrival, the boat must be vacated as quickly as possible.

For hygiene and safety reasons, users must wear swimwear only. Opening hours: from 11:00 a.m. until one hour before the park closes. For operational reasons, queue access may close earlier.

The attraction is not permitted for users under 1.08 m in height.

In this attraction, the descent is carried out in a two-seat boat, with both users seated one behind the other. The operator in charge of the attraction may determine the seating order based on the weight of each user.

Once the descent has started, the boat may not be left under any circumstances until reaching the end of the route. Upon arrival, the boat must be vacated as quickly as possible, following the instructions of the operator.

Opening hours: from 11:00 a.m. until one hour before the park closes. For operational reasons, queue access may close earlier.

In this attraction, the descent must be carried out in a four-person raft.

Once the descent has started, under no circumstances may the raft be left until reaching the end of the route at the reception pool. Once there, the raft must be vacated quickly, and users must exit the pool through the designated area.

Both in the queue and at the exit, as well as upon arrival, users must follow at all times the instructions indicated on signage or given by the operator.

For hygiene and safety reasons, users must wear swimwear only. Opening hours: from 11:00 a.m. until one hour before the park closes. For operational reasons, queue access may close earlier.

In any of the park’s pools, diving is prohibited. Users must enter the pool using the designated stairs.

At all times, users must follow the instructions given by the operator.

For hygiene and safety reasons, users must wear swimwear only.

The waves in the Wave Pool start at 11 a.m. The wave-generating system operates automatically, producing waves for 10 minutes followed by a 20-minute break, repeating this cycle throughout the day.

Waves will stop one hour before the park closes.

In any of the park’s pools, diving is prohibited. Users must enter the pool using the designated stairs.

At all times, users must follow the instructions given by the operator.

For hygiene and safety reasons, users must wear swimwear only.

In the solariums of the Wave Pool, Tornado Land, The Bay, La Calma, Kiddie Island and Family Lagoon, sunbeds and hammocks are available. These are for rental.

A park employee will collect the rental fee established and displayed at the ticket offices, which entitles the user to use them for the day.

Sunbeds and hammocks may not be moved outside the area in which they are located.

The park has properly signposted picnic areas. These areas include tables for free use by visitors. Each table has a capacity for six people.

Users must not occupy more tables than necessary or for longer than needed, and must collect all waste generated, disposing of it in the bins provided for this purpose.

In the event of any breakage of glass or crystal, users must notify our cleaning staff, who will take care of the proper cleaning.

Picnicking is not allowed outside the specially designated and signposted areas.

The entry of bulky items such as coolers or umbrellas is not permitted.

The entry of alcoholic beverages is not allowed.

The user is entitled to use the park’s medical services in the event of injury within the park or if there is an unforeseen need for assistance.

The park’s medical services are those established by Decree 103/1988 issued by the Government of Catalonia regulating the operation of water parks, and any subsequent amendments that may be introduced. Therefore, they are medical services suitable for providing first aid.

If the severity of the case requires it, the patient will be transferred to an appropriate healthcare centre chosen by the park management, at no cost to the user.

The Medical Service available to our clients will issue a certificate-report containing all relevant data and details, serving as a first-aid pre-diagnosis and also as an essential requirement to benefit from any possible compensation to which one may be entitled. For this purpose, all reports, which will be duly certified by an ECA at the end of the season, will record all first-aid services provided in our infirmary, and the affected client-user may request verification at any time if deemed necessary.

The Water Park has a paid supervised parking area for customers throughout the day, without this implying any contract of deposit or custody. The park is not responsible for theft, robbery, damage, or losses caused by third parties to the vehicle or its contents. Therefore, it is recommended to lock the vehicle and not leave any valuables in sight.

Vehicles may not remain parked in the parking area beyond the park’s closing time. Otherwise, they may be removed.

The park has facilities available as family changing rooms. These facilities are intended solely for changing clothes and not for any kind of washing or other services, which are provided in other designated areas.

The park offers a self-service locker rental system so that customers can store their clothes and personal belongings. Payment can be made in cash, by card, or contactless. The park is not responsible for items stored in these lockers. Any forgotten item will be considered lost property after one day. In the case of food items, the limit will be until the daily closing time of the facility, after which it will be disposed of. The park management is not responsible for any items lost within the park.